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Saturday 04 July 2009

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Important infomation

Introduction

Like many things in life, investing has its risks and its rewards; we want to help you make informed decisions about what's the right balance between the two.

Risk warnings

The Financial Services Authority lays down specific warnings that investors should be made aware of and you will find more information here - more.

Privacy and security

We care about the privacy and security of your personal information as much as you do.  In this section we show how your information is collected, stored and used. We show how you can check and control it, and how you can help keep it secure.  more.

Terms of business

When you open an account, or use any of our services, we'll ask you to confirm your acceptance of our terms of business for those services; these terms include those relating to use of our website.  more.

Complaints

We aim to provide you with an efficient, effective service at all times, but understand that there may be times when you feel this hasn't been achieved. If this is the case please let us know as soon as any concerns arise and we will do our best to resolve your concerns.

Most issues can be resolved quickly and speedily by the department manager but if this isn't the case you will be invited to make a formal complaint. This section explains how we handle complaints and the further options open to you.  more.

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